Frequently asked questions
What are the delivery times?
All orders are processed and dispatched within 24 to 48 hours (excluding weekends and public holidays). Delivery to the United Kingdom then takes between 2 and 4 business days. Estimated total delivery time: 3 to 6 business days. You will receive a tracking number by email once your order has been dispatched.
What is your Refund Policy?
You have 14 days from the date of receipt to return your mirror for a full refund or exchange, provided it is returned in its original condition and packaging. Return shipping costs are the responsibility of the customer. To initiate a return, please contact us at support@allonya.com
How much does delivery cost?
Delivery is free on all orders with no minimum spend required.
What if my mirror arrives damaged?
If your mirror arrives broken or damaged during transit, the replacement or return is 100% free of charge. Please contact us within 48 hours of delivery at support@allonya.com, attaching photographs of the damage.
Still have a question?
We are here to help! If you can't find the answer you're looking for, feel free to get in touch with our customer service team. We're available Monday to Friday, 9:00 am to 6:00 pm.
We aim to respond to all enquiries within 24 hours.